FAQ
Q: Where is my order?
You can track your order at any time. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website.
Please use the following link:
https://www.wordans.co.uk/order
We work with the best carriers to provide you with the most efficient and fastest shipping service. Please note, the tracking number may take a while to be validated.
Q: Can I ADD or CHANGE items?
Orders are processed as soon as you place them, so it's not possible to add or change items. We recommend that you to place a new order for the items you wish to add.
Q: Can I cancel the order?
Yes, you can cancel your order. Contact us at questions@wordans.com, up to 2hrs after placing it.
Please note that once your order is placed you have limited time due to our fast processing method and shipping schedules.
Q: What does “Pending” mean?
The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.
Q: What does “Processing” mean?
The term "Processing" means our warehouse is preparing every garment you ordered to be properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will be updated with a tracking code.
*If you don’t find this information in your inbox please check your spam/junk folder.
