FAQ
Q: Where is my order?
You can track your order at any time. When your order is confirmed you will receive a confirmation order id by email and when it's being shipped you will receive a tracking number which you can use to follow your items all the way at our carriers website.
Please use the following link:
https://www.wordans.co.uk/order
We work with the best carriers to provide you with the most efficient and fastest shipping service. Please note, the tracking number may take a while to be validated.
Q: Can I add or change items?
Orders are processed as soon as you place them, so it's not possible to add or change items. We would recommend placing a new order for the items you wish to add.
Q: Can I cancel my order?
Typically we can only cancel an order at the very initial stages of processing. Our orders are processed during the day, Mondays to Fridays and we have a cut off time at noon Central European Time. Processing may be delayed if there are any stock adjustments we need to comply to, primarily in order to fulfill an order's complete stock.
For those reasons, we cannot guarantee an order's cancellation even if you email us within hours of placing the order. The sooner we receive your email, the better the chances are but we cannot 100% guarantee a cancellation under these circumstances.
We confidently invite you to email us with your cancellation request as soon as possible and we'll do our best to accommodate it. If it's no longer possible, please know returns are available and you must contact us at
customerservice@wordans.co.uk.
Q: What does “Pending” mean?
The term "Pending" means that your order is being assigned to one of our warehouses, payment is being verified, shipping data is being confirmed and any logistic issues resolved.
Q: What does “Processing” mean?
The term "Processing" means our warehouse is preparing your items making sure they are properly placed, counted, packed and shipped. This process can sometimes take longer than expected to be completed if there is a need to get items from different warehouses to ship your order as a whole. Once the process is completed your order will be shipped and you will receive your tracking number via email.
*If you don’t find this information in your inbox please check your spam/junk folder.
